Frequently asked questions
Where can I buy Gosbi products?
At Gosbi, we always encourage you to support your local pet retailer. To find...
How do I use my Gosbi Next code?
To use your Gosbi Next code, log in to your account at...
What's the difference between Gosbi Exclusive Grain Free and Gosbi Exclusive?
Gosbi Exclusive Grain Free and Gosbi Exclusive are our premium...
How do I transition my pet to a new dry food?
To help your pet adjust gradually to their new food and reduce the risk...
For kittens, when should I switch from Kitten food to Adult or Sterilized food?
It all depends on how your kitten develops. If they're maintaining a healthy weight...
For puppies, when can I switch from Puppy food to Junior or Adult food?
It all depends on the type of dog (breed, size, etc.). We recommend getting...
Are there any discounts or promotions available?
Our pricing policy does not include discounts or promotions. If you're looking for the best price...
What payment methods can I use?
At Gosbi, you can pay using a variety of payment methods: Visa or...
What's the difference between Natsbi and Gosbi Fresko?
Gosbi Fresko is a complementary wet food, which means it should be fed alongside...
How long does shipping take and how much does it cost?
Orders are usually delivered within 48 business hours after dispatch...
Can I make changes after placing my order?
If your order has already been dispatched, it won't be possible to make any changes. In this case...
I received the wrong order. What should I do?
If you've received the wrong product or there's an issue with your order, please...